Continuous improvement programs like Total Quality Management, Six Sigma, and Lean have for decades driven business survival and success. Now, the Department of Justice demands that companies incorporate continuous improvement into their ethics & compliance programs. And woe to businesses that don’t. This webinar covers the basics of continuous improvement with fun and practical examples:

• What producing McDonald’s Quarter Pounders shows us about quality control


• How a couple of sharp analysts spotted Bernie Madoff’s Ponzi scheme years before the scandal broke


• Why Major League pitcher Roger Clemens can’t get into the Hall of Fame

• Identify and list process-control fundamentals


• Practice applying process control to achieve continuous improvement


• Give examples of continuous improvement to boost ethics & compliance